Many applicants that believe that their organization has not yet been paid under Phase 2 have
received funds that can only be accessed after setting up an Automated Clearing House (ACH)
account. Organizations with revenue greater than $5,000,000 are required to set up ACH
accounts to allow the Department of Health and Human Services (HHS) to most effectively and
quickly deliver funds to providers, as well as maximize program integrity and fraud avoidance.
For assistance in setting up an ACH account, please contact the Provider Support Line at (866)
569-3522 (for TTY, dial 711).
Other applicants may have received Phase 2 funds in November or December that the applicant
believes were part of Phase 3 of the General Distribution. Additionally, HHS has requested that
a small number of applicants resubmit their application and financial information for data
verification. In some instances, HHS has not received the requested resubmissions, and
therefore, cannot adjudicate those applications.